How to deal with difficult behaviour and situations

How to deal with difficult behaviour and situations, Unite Building

This one day course is aimed at developing confidence, inter-personal and assertiveness skills to help you deal with difficult behaviour and situations. The course uses hands-on activities and explores practical techniques/methods to enable participants to discover ways of dealing more effectively with difficult situations or behaviour.


To enable participants to gain a better understanding of what can cause difficult and challenging behaviour and how to develop strategies for dealing with them effectively.

Learning Outcomes

By the end of this course you will be able to:

Recognise classic profiles of difficult behaviour and strategies for handling them
Know how to better manage your response to difficult behaviour and situations
Understand the importance of good communication skills
See how using assertive behaviour can help you deal with difficult situations
Understand and meet the needs of others

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Event Information

Event Title

How to deal with difficult behaviour and situations, Unite Building


Wednesday 24 May 2017, 09:30 - 15:00

Booking Available Until

Tuesday 09 May 2017

Early Bird Booking Available Until

Event Type

Influence and scrutiny

Eligible for



Guest Speaker

Venue Information

Venue Name

Unite Building

Venue Address

The Unite Building
1 Cathedral Road
South Glamorgan
CF11 9SD

029 2023 7303

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Email Address

The online booking for this event has closed. To book this event, please call us on 029 2023 7303 or 01492 593046

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Booking Guide

1. Enter your Name and E-mail address, and select the amount of tickets you would like to book, then click 'continue booking'.

2. If you are booking 1 ticket, enter your details and click "Save and Confirm Booking". You will then see your details in an orange box at the bottom.

3. If you have selected more than 1 ticket, add the first attendee’s information as in step 2, click "Save and Confirm Booking" and scroll back up to enter your second attendee. Repeat Step 3 until all your attendees have been added.

4. Once you have added all the attendees information, you will notice the "Add Delegate" button at the bottom change to "Save and Confirm Booking". Once you have clicked this button, you will see a green "success" box on screen, and you will receive an emailed confirmation that your booking has been successful.

5. Payment for the event may be made via BACs, or TPAS Cymru will issue an invoice after the event has taken place.

If there are any issues with your booking, please feel free to call us on 02920 237303 or 01492 593046