Tuesday 11th October 10.30 – 12.30pm
Would you like to minimize the complaints you get?
This short, interactive course looks at 10 things landlords can do to help keep tenants/customers satisfied so that situations don’t escalate: benefiting tenants, landlord and your reputation.
The course will look at:
- Keeping it plain and simple
- Keeping in contact
- Holding your hands up…
- Lessons learnt…
Who should attend?
This event is suitable for staff of social housing landlords who deal directly with tenants or are involved in handling complaints.
Staff/Board (members organisations): £59 +VAT
Staff/Board (non-member organisations): £89+VAT
Things to know:
This is online training via Zoom
The session will not be recorded
Because of the interactive nature of this training session, we ask that all cameras remain switched on
To book your place, please register using this Zoom link: https://us02web.zoom.us/meeting/register/tZckd-ispzotH9ceTkyUIJQB6aMXvg9H9vDE
Cancellation Policy – for paid online events
All cancellations for paid events must be made by email to [email protected] If you cancel your place less than 2 working days before the online event you will incur the full cost.
If you are unable to attend, you can send a substitute delegate at no extra cost. All substitute delegates must be notified to [email protected]
If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
Once we have received your cancellation, we will forward you a confirmation of your cancellation.
For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.
TPAS Cymru Right to Cancel
We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority
How to Minimize Complaints
Tuesday 11 October 2022, 10:30 - 12:30
Booking Available Until
Thursday 06 October 2022
Members: £0.00+ VAT
Non-Members: £0.00 + VAT