How to Minimize Complaints

Tuesday 11th October   1pm -3pm

Would you like to minimize the complaints you get?

This short, interactive course looks at 10 things landlords can do to help keep tenants/customers satisfied so that situations don’t escalate: benefiting tenants, landlord and your reputation.

The course will look at:

• Complaints – Opportunities or threats??
• What is really important to tenants?
• Communication -

• Tenants: N/A
• Staff/Board (members organisations): £59 +VAT
• Staff/Board (non-member organisations): £89+VAT

• This is online training via Zoom
• The session will not be recorded
• Because of the interactive nature of this training session, we ask that all cameras remain switched on

To book your place, please register using this Zoom link: https://us02web.zoom.us/meeting/register/tZckd-ispzotH9ceTkyUIJQB6aMXvg9H9vDE

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes.The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.