This short, interactive course looks at 10 things landlords can do to help keep tenants/customers satisfied so that situations don’t escalate: benefiting tenants, landlord and your reputation

How to Minimize Complaints

Tuesday 11th October   10.30 – 12.30pm

Would you like to minimize the complaints you get?

This short, interactive course looks at 10 things landlords can do to help keep tenants/customers satisfied so that situations don’t escalate: benefiting tenants, landlord and your reputation.

The course will look at:

  • Complaints – Opportunities or threats??
  • What is really important to tenants?
  • Communication -
- Keeping it plain and simple
- Keeping in contact
- Holding your hands up…
- Lessons learnt…
 
Who should attend?
This event is suitable for staff of social housing landlords who deal directly with tenants or are involved in handling complaints.
 
Cost
  • Tenants: N/A
  • Staff/Board (members organisations): £59 +VAT
  • Staff/Board (non-member organisations): £89+VAT
Things to know:
  • This is online training via Zoom
  • The session will not be recorded
  • Because of the interactive nature of this training session, we ask that all cameras remain switched on

To book your place, please register using this Zoom link: https://us02web.zoom.us/meeting/register/tZckd-ispzotH9ceTkyUIJQB6aMXvg9H9vDE


Cancellation Policy – for paid online events
  • All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
  • If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
  • If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
  • Once we have received your cancellation, we will forward you a confirmation of your cancellation.
  • For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.
 
TPAS Cymru Right to Cancel
We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority

 

Event Information

Event Title

How to Minimize Complaints

Date

Tuesday 11 October 2022, 10:30 - 12:30

Booking Available Until

Thursday 06 October 2022

Event Type

Training

Eligible for

Landlords

Speaker

Helen Williams

Venue Information

Venue Name

Online

Venue Address



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Past & Future Events

 
16 November 2022
Information and insight
National Tenant Engagement Conference for Wales 2022
11 October 2022
Training
How to Minimize Complaints
29 September 2022
Resources for engagement
NetZero Engagement Club
27 September 2022
Information and insight
Officers Network (Zoom)
22 September 2022
Information and insight
Officers Network (Face to Face event)
20 September 2022
Information and insight
September Tenants Network
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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

CLOSE X
Cancellation Policy – for paid online events
 
TPAS Cymru Right to Cancel
We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority