The term ‘complaints’ or ‘to complain’ is often considered negative by providers of services. These complaints highlight key areas where products and services need improvement, so really it is simply great feedback to enable the adaptation of services to suit the service user. Don’t you agree?

At our TPAS Cymru annual conference last week, the Public Services Ombudsman for Wales shared with us the importance of……

Due to growth in our services, we are recruiting for a part time Engagement Officer

Given the continued Covid infection level, and our pan Wales membership, the Board of TPAS Cymru have agreed to hold our AGM online on the 14^th December 2021 at 11am

Health and Safety is a key priority, with the involvement of tenants at the centre. The safety of tenants must be paramount to landlords regardless of tenure. However, Community Housing Cymru (CHC) developed a framework to support the development of a safety engagement strategy based on 3 core principles: transparency, openness and accountability. The framework is......