Experts in tenant participation and housing. 

TPAS Cymru staff have a wide range of experience and knowledge across the housing and community fields. Our staff will work with you and your organisation to achieve your objectives in the most effective way.
TPAS Healthcheck

Tenant Representative Group Healthcheck

This healthcheck has been designed to help tenants’ representative groups such as, working groups, forums, panels etc. review their practices and procedures.


Our professional consultancy support services are varied and examples include:

  • Supporting you to ‘rethink’ your approaches to tenant and community involvement to ensure they deliver business plan objectives and value for money
  • Independent review of tenant and community involvement strategies and approaches
  • Guiding you through the process of linking your involvement priorities to the corporate vision and objectives.
  • Facilitated workshop style sessions to support tenant and/or staff to review current practises using our self evaluation and ‘health check’ tools
  • Support to implement new community and tenant involvement strategies and changes to practices
  • Support to review involvement practice to ensure delivery of positive outcomes and value for money
  • Independent facilitation and chairing of Panels/Working Groups/Forums
  • Independent Tenant Advisor on regeneration projects
  • How implement new legislation or best practice like Rented Homes Act, The Well-being of Future Generations Act or How to create a Scrutiny Group.
  • Help you maximise the potential for creating ‘value’ through involvement and community projects

Examples of recent consultancy work carried out include:

Local Authorities in North Wales – (Ynys Môn, Flintshire, Wrexham)

Independently facilitated In-house sessions for staff and tenants to review current practice, identify changing nature of local authority involvement and identify new opportunities, and priorities for tenant involvement

“It was very informative – facilitator excellent”
“Really enjoyed the day – exchanged a lot of ideas – thank you”

Grwp Cynefin

Independent facilitation of community stakeholder sessions to bring potential partners together to explore collaborative opportunities for community development project. Session planned and delivered and report of findings produced.

“Having an independent facilitator delivering the session proved to be really valuable in exploring options and ideas. The facilitator was professional and skilled at engaging with a range of our stakeholders.”

Linc Cymru

Facilated sessions with tenants and staff to review current practice and explore how to embed a scrutiny approach to existing Tenant Panel.

“As a panel member it’s really helped me”
“Has helped us target areas for improvements”

Caerphilly County Borough Council

Support and training to develop effective Mystery Shopper programme to monitor and review the delivery of housing services.

“Supported all delegate and ensured that they all participated. Well planned and delivered with professionalism throughout”

Pennaf Housing Group

Ongoing support service to help with implementation of Tenant Involvement Strategy. Includes annual appraisal review of their Service Improvement Committee to review its effectiveness, outcomes and areas for future work.

“Useful to have the independent input and support to help us evaluate our effectiveness”.

We can help you:

  • Identify opportunities to develop digital engagement practices to enhance your involvement offer
  • Identify your key tenants and residents profile to ensure you engage with a wider and more representative body of tenant form eth wider community.
  • Recruit, support and retain your tenant and community volunteers so they can work with you to co-design services and deliver solutions
  • Map out community ‘assets’ to help deliver sustainable community development projects