Consumer Vulnerability in Housing – What is it? & How can social landlords prevent it?

Tuesday 8^th July 2025 - 10:30-12:00pm

Tenants are ‘consumers’ of a range of services provided by their landlord, such as repairs, money advice and housing management, but can all Tenants easily access these services when they need them?

Join us for this FREE  bite-size online workshop by Consumer Friend, whose mission is to support consumers and businesses alike to ensure information, advice and education is simple and accessible to all.

The session will explore ‘consumer vulnerability’ in housing – what it is, the causes and how social landlords can assist all tenants by creating an inclusive service that supports all types of consumer vulnerability.

1. What is consumer vulnerability.
2. What are the possible causes of consumer vulnerability in housing.
3. To help you understand how you might identify and work with consumers to get the best outcome for them.
4. Practical tips of how to support consumers.
5. The opportunity to reflect on current processes.

This session is suitable for: staff, tenants, board members

This session is FREE and exclusively for TPAS Cymru members

• This is an online session via Zoom

Book your place via this Zoom link

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook