Examples of recent consultancy work carried out include:
Local Authorities in North Wales
Independently facilitated In-house sessions for staff and tenants to review current practice, identify changing nature of local authority involvement and identify new opportunities, and priorities for tenant involvement
“It was very informative – facilitator excellent”
“Really enjoyed the day – exchanged a lot of ideas – thank you”
Independent facilitation of community stakeholder sessions to bring potential partners together to explore collaborative opportunities for community development project. Session planned and delivered and report of findings produced.
“Having an independent facilitator delivering the session proved to be really valuable in exploring options and ideas. The facilitator was professional and skilled at engaging with a range of our stakeholders.”
Facilated sessions with tenants and staff to review current practice and explore how to embed a scrutiny approach to existing Tenant Panel.
“As a panel member it’s really helped me”
“Has helped us target areas for improvements”
Caerphilly County Borough Council
Support and training to develop effective Mystery Shopper programme to monitor and review the delivery of housing services.
“Supported all delegate and ensured that they all participated. Well planned and delivered with professionalism throughout”
Pennaf Housing Group
Ongoing support service to help with the implementation of Tenant Involvement Strategy. Includes annual appraisal review of their Service Improvement Committee to review its effectiveness, outcomes, and areas for future work.
“Useful to have the independent input and support to help us evaluate our effectiveness”.