Why you should read the latest Public Ombudsman Case Book
The quarterly report (known as the Casebook) by the Public Ombudsman for Wales is always required read at the TPAS Cymru office.
Why? Because it highlights where policies, process, and services could be improved in Welsh public life.
This month it’s a little light in the Housing section. Only 3 cases from across Wales, each that were resolved via ‘early resolution’ for the tenant and landlord because of the Ombudsman’s intervention.
However for tenant and community activists, its worth looking over the other sections as there are many issues that affect tenants but aren’t strictly housing related.
For example - in ‘Community facilities, Recreation, and Leisure’ section there is an interesting case about the lapse of an allotment tenancy. In ‘Education’ a case about transport arrangements for special needs child. In ‘Environment and environmental health’ a wide selection around floods, noise, pollution, refuse bins etc
Other sections deal with cases about abandoned vehicles, street maintenance, parking, care provision/social services, drains and freedom of information requests.
There are lots to learn both for tenants, community activists and officers of Housing Associations on local authorities.
So why not check out the latest ‘Casebook’report