The 1-day ‘Staff Hive’ Network 2026

Thursday, 17^th of September, 10am-3:30pm

Metropole Hotel, Llandrindod Wells

It’s back! Be Part of What Everyone’s Talking About: ‘Staff Hive’ Returns 🐝

“I look forward to attending this every year, a real highlight” – Tenant Engagement Officer

Our much-loved ‘Staff Hive’ is back for 2026: bringing together Tenant Participation Officers and Communications staff teams for a full day of ideas, discussions and practical takeaways.

Expect a lively, supportive space where you can connect with peers, share real challenges, and explore what’s working (and what isn’t) across tenant engagement and communications.

Join us for this bustling event, led by Chief Executive David Wilton and Policy and Engagement Lead, Olivia Browne where the sector’s everyday challenges turn into shared solutions.

We’ve built the day around the topics that are shaping tenant engagement and communication right now, including:

How are teams engaging tenants in complex conversations around rent and service charges?
We’ll explore approaches from practice, including engagement techniques and clear, confident communications that help build understanding and trust.

How do we use tenant stories to showcase impact, support services and promote opportunities, without losing sight of ethics safeguarding and risk?
We’ll look at what good practice really looks like, and how to balance storytelling with responsibility on social media.

A relaxed, safe-space session where nothing is off the table.
Anonymous questions, open discussion, and honest peer support with time to troubleshoot real challenges and generate fresh ideas together.

Communities can escalate quickly and without warning. Ask yourselves honestly, are you ready?
Through realistic scenarios (from service failures to reputational risks), teams will work together to shape:

• First response statements
• Tenant messaging
• Social media communication
• Engagement and recovery plans

How does tenant voice genuinely shape strategic decisions? How do we communicate that back clearly and consistently?

These questions are more than just idealistic, they are part of Welsh Government expectations for social landlords.
We’ll explore how organisations close the loop and demonstrate impact in meaningful ways.

‘Staff Hive’ is designed for anyone working in tenant engagement, participation, and communications within housing. You’ll leave with:

• Practical ideas you can use immediately
• Fresh approaches from across the sector
• Stronger peer connections
• Confidence in handling complex communication challenges

A collaborative, in-person event with:

• Interactive sessions and group work
• Peer-to-peer learning and discussion
• Practical exercises based on real scenarios
• Plenty of networking time built in

Refreshments and lunch will be provided

• Tenant Participation Officers (TPO’s)
• Communications and PR staff

Attendees consistently tell us they leave feeling energised, supported, and better equipped to handle the realities of tenant engagement work.

Will you be part of the 2026 Hive? 🐝

£79.00 per ticket plus VAT

• Written confirmation by email is required for all cancellations.  Bookings cancelled before the date of 10th September 2026 will be refunded. No refunds will be processed after this date.
• Registered delegates who do not attend the event will be liable for payment in full unless written communication is received by the cancellation date of 10th September 2026
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected].If substitute changes are made after the cancellation date, we cannot guarantee we will be able to meet any specific needs, e.g. dietary. Do contact us beforehand to check.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.

We aim to make sure that the courses and events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the course or event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled course or event we will transfer your booking to a rescheduled date or give you a full refund if this option is not possible.  We will not refund any costs you may incur as a result of the cancellation.