How can we ensure all Tenants have fair and inclusive access to landlord services?


Consumer Vulnerability in Housing – What is it? & How can social landlords prevent it?

Thursday, 13th June: 10.00am – 11:30am

Tenants are ‘consumers’ of a range of  services provided by their landlord, such as repairs, money advice and housing management, but can all Tenants easily access these services when they need them?

Join us for this FREE  bite-size online workshop by Consumer Friend, whose mission is to support consumers and businesses alike to ensure information, advice and education is simple and accessible to all.

The session will explore ‘consumer vulnerability’ in housing – what it is and how social landlords can assist all tenants by creating an inclusive service that supports all types of consumer vulnerability.

Workshop outline:

  1. What is consumer vulnerability.
  2. What are the possible causes of consumer vulnerability in housing.
  3. To help you understand how you might identify and work with consumers to get the best outcome for them.
  4. Practical tips of how to support consumers.
  5. The opportunity to reflect on current processes.











Louise Baxter MBE & Adam Carter

Who’s the session for?

The session is suitable for staff, tenants, board members

This session is FREE and exclusively for TPAS Cymru members

Book your place via this zoom link:


Event Information

Event Title

Consumer Vulnerability in Housing – What is it? & How can social landlords prevent it?


Thursday 13 June 2024, 10:00 - 11:30

Booking Available Until

Wednesday 12 June 2024

Early Bird Booking Available Until

Event Type

Training – online

Eligible for



Guest Speaker

Venue Information

Venue Name


Venue Address

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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.