As social landlords continue to look to offer and move housing services online, what online services and platforms are working well?  

Digital Services Transformation – Roundtable session for Staff

Wednesday, 9th November: 10:00am – 11:30am

As social landlords continue to look to offer and move housing services online, what online services and platforms are working well?  What hasn’t worked? And what services do tenants want to access online?

Getting your digital/online services right is essential to ensure your services are inclusive, user friendly, effective and secure.  Join us for our first ever Digital Services Transformation Roundtable session to focus on a topic which is more important than ever.

This online session will enable staff from social landlords to share practice and learn from others. During this event we will focus on some key themes, including:

  • What online services are popular with tenants?
  • What platforms are working well?
  • How are landlords managing the risks associated with providing services online and through AI?
  • How are landlords involving tenants in shaping and designing digital services?
  • Where landlords will be focusing their online / digital services developments in the future

There will be opportunities to share approaches and practice with other delegates present and ask questions. This is an opportunity to talk openly with peers and explore what’s working, what’s missing and what will make a real difference to tenants.

Who’s the session for? – this Roundtable session is for staff with responsibility for related areas such as: customer services, IT, tenant engagement, housing management, complaints and service improvement.

This is a Free online session exclusively for TPAS Cymru members

 

Session Facilitator – David Lloyd 

 

 

Book via this zoom link: https://us02web.zoom.us/meeting/register/tZIucuuhpjIrEtfhfW70ma4KaI3SaGZ7PeR7

 

Event Information

Event Title

Digital Services Transformation – Roundtable session for Staff

Date

Wednesday 09 November 2022, 10:00 - 11:30

Booking Available Until

Monday 07 November 2022

Event Type

Information and insight

Eligible for

Landlords

Speaker

david lloyd

Venue Information

Venue Name

Online

Venue Address



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Past & Future Events

 
16 November 2022
Information and insight
National Tenant Engagement Conference for Wales 2022
11 October 2022
Training
How to Minimize Complaints
11 October 2022
Information and insight
Rent Consultations – learning from others
04 October 2022
Engagement strategy
Engaging Tenants in NetZero
29 September 2022
Resources for engagement
NetZero Engagement Club
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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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