This new essential one-day seminar looks at the latest thinking on managing complaints.


Effective Complaints within social housing – Opportunities not threats SOUTH


This new essential one-day seminar looks at the latest thinking on managing complaints.

We’ll look at:

  • How landlords should be involving tenants in their complaints policies, procedures and monitoring; 
  • How tenant complaints should be viewed as valuable customer insight to improve services and provide better value for money.

During these events the Public Services Ombudsman for Wales will give an overview of their role and share some good practice examples of how to deal with complaints.

There will also be an opportunity to share experiences and learn from others

This event is suitable for:

  • Staff
  • Board Members
  • Tenants/Residents


£59 + VAT (Members)          

£89 + VAT (Non-Members)

Bookings can be made via the online booking system below.


Event Information

Event Title

Effective Complaints within social housing – Opportunities not threats SOUTH


Wednesday 10 April 2019, 09:30 - 15:00

Booking Available Until

Thursday 28 March 2019

Event Type


Eligible for



Helen Williams

Venue Information

Venue Name

Redhouse - The Old Town Hall

Venue Address

High Street
Merthyr Tydfil
CF47 8AE

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Email Address
Full Day Seminar
Members   Full Price: £59.00  
Non-Members   Full Price: £89.00  

The online booking for this event has closed. To book this event, please call us on 029 2023 7303 or 01492 593046

Booking Guide

1. Enter your Name and E-mail address, and select the amount of tickets you would like to book, then click 'continue booking'.

2. If you are booking 1 ticket, enter your details and click "Save and Confirm Booking". You will then see your details in an orange box at the bottom.

3. If you have selected more than 1 ticket, add the first attendee’s information as in step 2, click "Save and Confirm Booking" and scroll back up to enter your second attendee. Repeat Step 3 until all your attendees have been added.

4. Once you have added all the attendees information, you will notice the "Add Delegate" button at the bottom change to "Save and Confirm Booking". Once you have clicked this button, you will see a green "success" box on screen, and you will receive an emailed confirmation that your booking has been successful.

5. Payment for the event may be made via BACs, or TPAS Cymru will issue an invoice after the event has taken place.

If there are any issues with your booking, please feel free to call us on 02920 237303 or 01492 593046

  1. TPAS Cymru CANNOT accept any provisional bookings.
  2. Written confirmation is required for all cancellations. Cancellations received before the closing date will be refunded, minus an administration fee of £15.00 plus VAT. No refunds will be processed after this date.
  3. Registered delegates who do not attend the conference will be liable for payment in full unless written communication is received by the cancellation date.
  4. Any changes, such as names, made to the bookings after the closing date will incur an administration fee of £15.00 plus VAT per change.
  5. TPAS Cymru may have to cancel this event. In this case we will refund any payments received. We will not refund any costs you may incur as a result of the cancellation.