This event is for staff involved in creating communication for tenants/residents.  It is a TPAS Cymru members only event.  

The 'Comms Club' May 2021

Wednesday 19th May 2021: 11.00am – 12.30pm

Join us for the next Comms Club – our incredibly popular Members Only event for staff involved in creating communication for Tenants/Residents.

James Shand from Tripartum will be joining us to present the ‘Art of the Possible’.  He will demonstrate how digital technologies can help those in Marcoms (Marketing Communications) improve the content being sent to customers bringing about change in brand identity, tone of voice, clarity of information and drive CX (Customer Experience).

TriPartum have been working in CCM (Customer Communications Management) for a number of years across different sectors. They entered the Housing sector some 5-years ago to bring their experience and insight to help with Rent & Service Charge communications being sent to customers. They have developed a number of solutions for Housing organisations which have delivered on VfM and improved the CX as well as business processes to delivery against regulatory timescales.

As part of this event, you are invited to send James copies of the types of operational documents you currently send to customers around Rent & Service Charges and in return he will provide a ‘free’ critique for you to demonstrate how things could be improved.

To register for this session, please click on this Zoom link here:


Event Information

Event Title

The 'Comms Club' May 2021


Wednesday 19 May 2021, 11:00 - 12:30

Booking Available Until

Tuesday 18 May 2021

Event Type

Information and insight

Eligible for



Guest Speaker

Venue Information

Venue Name


Venue Address

Google Map Icon

Past & Future Events

17 March 2022
Information and insight
Supported Housing Staff Network March 2022
09 March 2022
Information and insight
Scrutiny Forum March 2022
17 February 2022
Information and insight
Tenant Network February 2022
15 February 2022
Information and insight
‘The Right Stuff’ re-visited
10 February 2022
Information and insight
LA staff network – Renting Homes roundtable discussion
08 February 2022
Information and insight
Housing Association Regulation Staff Network
27 January 2022
Information and insight
The 'Comms Club' - January 2022

Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

  1. TPAS Cymru CANNOT accept any provisional bookings.
  2. To ensure opportunities for a wide range of organisations and voices, we may need to restrict the number of attendees per member organisation.
  3. Written / email confirmation is required for all cancellations. Cancellations received before the closing date will be refunded, minus an administration fee of £15.00 plus VAT. No refunds will be processed after this date
  4. Registered delegates who frequently do not attend the events they booked on, may find they are prevented from attending future events(unless written communication is received by the cancellation date).
  5. Where a fee is associated with an event, registered delegates who do not attend the event will be liable for payment in full unless written communication is received by the cancellation date
  6. TPAS Cymru reserve the right to cancel this event. In this case we will refund any payments received. We will not refund any costs you may incur as a result of the cancellation.