Now is the time to review and reflect on the ‘The Right Stuff’ report’s findings and assess your organisation’s approach to tenant involvement. Is your organisation getting ‘The Right Stuff’ right?

Hearing the Tenants’ Voice – Getting ‘The Right Stuff’ right - Swansea

Now is the time to review and reflect on the ‘The Right Stuff’ report’s findings and assess your organisation’s approach to tenant involvement. Is your organisation getting ‘The Right Stuff’ right?


The Regulatory Board for Wales (RBW) report ‘The Right Stuff- Hearing the Tenants Voice’ identifies key themes for social landlords to review to ensure their approach to tenant involvement is robust and delivering positive outcomes. The opportunities identified in the report will also form part of ongoing regulatory oversight. In addition, the report is useful for tenants and service users in holding their landlord to account.

In this informal ½ day workshop event we’ll explore the main themes of the report to help you identify areas your organisation needs to focus on and opportunities for your organisation including:

  • Purpose & Outcomes of involvement – so what!? demonstrating the difference involvement is making?
  • Organisational Culture – creating a positive culture, led from the top, built on trust and openness and ensuring the culture is aligned to a tenant involvement approach
  • Listening and acting – how to do it and demonstrate you’re doing it?!
  • Value for Money – does your involvement approach deliver value for money and how do you know this?


Benefits of attending for Staff, Senior Managers, Tenants and Board Members

  • Get an overview of the report’s findings
  • Get the latest information about the report and its implementation across the sector
  • Explore the key themes of the report and what it means for your organisation
  • Identify ‘next steps’ for your Board, Senior Managers, Staff and Tenants
  • Network with others


Places are limited and delegates are advised to book early via the online booking system below.

Event Information

Event Title

Hearing the Tenants’ Voice – Getting ‘The Right Stuff’ right - Swansea


Thursday 07 November 2019, 09:45 - 13:00

Booking Available Until

Wednesday 23 October 2019

Event Type

Information and insight

Eligible for



[email protected]

Venue Information

Venue Name

SYSHP (Swansea Young Single homeless project)

Venue Address

52 Walter Road

01792 537530

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Email Address
Half Day Training

The online booking for this event has closed. To book this event, please call us on 029 2023 7303 or 01492 593046

Past & Future Events

16 September 2020
Community engagement
Tenant Network - H&S (Online)
16 September 2020
Information and insight
Tenants Network Online
15 September 2020
Information and insight
Health & Safety Staff Forum
09 September 2020
Information and insight
The Comms Club
02 September 2020
Engagement strategy
Officer Online Network - North
06 August 2020
How to Rock at running Webinars.

Booking Guide

1. Enter your Name and E-mail address, and select the amount of tickets you would like to book, then click 'continue booking'.

2. If you are booking 1 ticket, enter your details and click "Save and Confirm Booking". You will then see your details in an orange box at the bottom.

3. If you have selected more than 1 ticket, add the first attendee’s information as in step 2, click "Save and Confirm Booking" and scroll back up to enter your second attendee. Repeat Step 3 until all your attendees have been added.

4. Once you have added all the attendees information, you will notice the "Add Delegate" button at the bottom change to "Save and Confirm Booking". Once you have clicked this button, you will see a green "success" box on screen, and you will receive an emailed confirmation that your booking has been successful.

5. Payment for the event may be made via BACs, or TPAS Cymru will issue an invoice after the event has taken place.

If there are any issues with your booking, please feel free to call us on 02920 237303 or 01492 593046

  1. TPAS Cymru CANNOT accept any provisional bookings.
  2. Written confirmation is required for all cancellations. Cancellations received before the closing date will be refunded, minus an administration fee of £15.00 plus VAT. No refunds will be processed after this date.
  3. Registered delegates who do not attend the conference will be liable for payment in full unless written communication is received by the cancellation date.
  4. Any changes, such as names, made to the bookings after the closing date will incur an administration fee of £15.00 plus VAT per change.
  5. TPAS Cymru may have to cancel this event. In this case we will refund any payments received. We will not refund any costs you may incur as a result of the cancellation.