The Complaints Standards Authority (CSA) was created under the Public Services Ombudsman (Wales) 2019 Act – its aims are to drive improvement in public services.

 

Housing and the Complaints Standards Authority

DUE TO HIGH NUMBERS THIS EVENT IS A MEMBERS-ONLY EVENT

Wednesday 10th February - 11am - 12.30pm

The Complaints Standards Authority (CSA) was created under the Public Services Ombudsman (Wales) 2019 Act – its aims are to drive improvement in public services.

Join us for this essential event to hear from:

Nick Bennett, Public Services Ombudsman for Wales who will give an update on the background to the creation of the CSA, as well other proactive powers affecting housing services.

And:

Matthew Harris, Head of the CSA in Wales who will be talking about the recently published standards relating to Local Authorities and the plans to extend this work to Housing Associations.

This free event is suitable for Staff, Board Members, Local Authority Members, Tenants and Residents.

To register your place, please click on this zoom link here https://us02web.zoom.us/meeting/register/tZcuf-CurTMuHtAlU2hSgnIZLo_AaCzb7TbZ

 

Event Information

Event Title

Housing and the Complaints Standards Authority

Date

Wednesday 10 February 2021, 11:00 - 12:30

Booking Available Until

Monday 08 February 2021

Event Type

Information and insight

Eligible for

All

Speaker

Guest Speaker

Venue Information

Venue Name

Online

Venue Address



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Past & Future Events

 
10 March 2021
Information and insight
Supported Housing Staff Network
24 February 2021
Information and insight
Disability Network
23 February 2021
Information and insight
The 'Comms Club'
10 February 2021
Information and insight
Housing and the Complaints Standards Authority
09 February 2021
Information and insight
Local Authority Staff network
27 January 2021
Information and insight
Safer Buildings in Wales: What you need to know
27 January 2021
Information and insight
Making digital inclusion in housing work: Staff Forum
20 January 2021
Information and insight
Regulation of housing associations in Wales
14 January 2021
Information and insight
Tenants Network
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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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  1. TPAS Cymru CANNOT accept any provisional bookings.
  2. To ensure opportunities for a wide range of organisations and voices, we may need to restrict the number of attendees per member organisation.
  3. Written / email confirmation is required for all cancellations. Cancellations received before the closing date will be refunded, minus an administration fee of £15.00 plus VAT. No refunds will be processed after this date
  4. Registered delegates who frequently do not attend the events they booked on, may find they are prevented from attending future events(unless written communication is received by the cancellation date).
  5. Where a fee is associated with an event, registered delegates who do not attend the event will be liable for payment in full unless written communication is received by the cancellation date
  6. TPAS Cymru reserve the right to cancel this event. In this case we will refund any payments received. We will not refund any costs you may incur as a result of the cancellation.