Without meaning to, we often put up barriers that stop our tenants and residents from taking part in the events we design to include them!


Inclusive Engagement: Getting it Right (Cardiff)


This course has been developed as a partnership between Tai Pawb and TPAS Cymru using the shared expertise of both organisations. The course is designed to reflect good practice and will be delivered by experienced trainers from both organisations.


Without meaning to, we often put up barriers that stop our tenants and residents from taking part in the events we design to include them!

This 1 day training session will focus on what we can do as individuals and organisations to avoid building barriers and to make it easier for our tenants/residents, whoever they are, to get involved.


On this course you will:

  • Explore involvement and engagement benefits
  • Identify barriers to engaging with tenants and residents from ‘need to reach’ groups.
  • Recognise how to avoid or remove barriers to involvement and engagement
  • Design opportunities for inclusive involvement/engagement
  • Consider the importance of reviewing activities


This course is aimed at:

Anyone who wants to know about the best ways of engaging with tenants/residents to be inclusive.

Download the flyer

Bookings can be made using our online system below.



Event Information

Event Title

Inclusive Engagement: Getting it Right (Cardiff)


Wednesday 26 June 2019, 10:00 - 15:00

Booking Available Until

Thursday 20 June 2019

Event Type


Eligible for



Helen Williams

Venue Information

Venue Name

Tai Pawb Offices

Venue Address

Norbury House
Norbury Rd

029 2053 7630

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Email Address
Full Day Training

The online booking for this event has closed. To book this event, please call us on 029 2023 7303 or 01492 593046

Past & Future Events

16 November 2022
Information and insight
National Tenant Engagement Conference for Wales 2022
11 October 2022
How to Minimize Complaints
29 September 2022
Resources for engagement
NetZero Engagement Club
27 September 2022
Information and insight
Officers Network (Zoom)
22 September 2022
Information and insight
Officers Network (Face to Face event)
20 September 2022
Information and insight
September Tenants Network

Booking Guide

1. Enter your Name and E-mail address, and select the amount of tickets you would like to book, then click 'continue booking'.

2. If you are booking 1 ticket, enter your details and click "Save and Confirm Booking". You will then see your details in an orange box at the bottom.

3. If you have selected more than 1 ticket, add the first attendee’s information as in step 2, click "Save and Confirm Booking" and scroll back up to enter your second attendee. Repeat Step 3 until all your attendees have been added.

4. Once you have added all the attendees information, you will notice the "Add Delegate" button at the bottom change to "Save and Confirm Booking". Once you have clicked this button, you will see a green "success" box on screen, and you will receive an emailed confirmation that your booking has been successful.

5. Payment for the event may be made via BACs, or TPAS Cymru will issue an invoice after the event has taken place.

If there are any issues with your booking, please feel free to call us on 02920 237303 or 01492 593046

  1. TPAS Cymru CANNOT accept any provisional bookings.
  2. Written confirmation is required for all cancellations. Cancellations received before the closing date will be refunded, minus an administration fee of £15.00 plus VAT. No refunds will be processed after this date.
  3. Registered delegates who do not attend the conference will be liable for payment in full unless written communication is received by the cancellation date.
  4. Any changes, such as names, made to the bookings after the closing date will incur an administration fee of £15.00 plus VAT per change.
  5. TPAS Cymru may have to cancel this event. In this case we will refund any payments received. We will not refund any costs you may incur as a result of the cancellation.