Rent Setting & Tenant Involvement: meeting and evidencing expectations

Thursday, 9^th July 2025: 11am-12:30pm

The Welsh Government’s Rent and Service Charge Standard 2026–2036 requires social landlords to demonstrate that meaningful tenant involvement is at the heart of rent-setting decisions.

Join us for this new workshop, where we will explore practical approaches, and ideas to help your organisation develop a framework for effective tenant engagement in rent-setting and provide evidence of that engagement.

The session will support you to define the scope and objectives of your engagement and consultation activities, ensuring tenants have genuine opportunities to shape and influence rent-setting discussions and decisions.

It will also help your organisation meet the Standard’s compliance requirements and demonstrate how tenant views have informed outcomes.

• An overview of the tenant involvement requirements within the Rent and Service Charge Standard, including what organisations need to demonstrate through the Annual Monitoring Return and relevant Regulatory Standards.
• Exploring which aspects of the rent-setting process tenants should be involved in and why.
• Identifying the scope of your engagement activities and the level of influence tenants can have on decisions.
• Understanding what needs to be in place to support effective and meaningful tenant involvement in rent setting.
• Demonstrating how to evidence tenant engagement, consultation and feedback, and show how tenant views have informed and influenced rent-setting processes and decisions

Please note – this session will primarily  focus on rents but is also relevant to tenant involvement in service charges. 

Who’s the session for – this webinar session is open to staff, board members, Local Authority Members and tenants.  It will be particularly beneficial for staff with responsibility for related areas such as rents, finance, tenant engagement & regulatory compliance .

• Staff/Board (members organisations): £39+VAT
• Staff/Board (non-member organisations): £89+VAT
• Tenants: Free

• This is an online webinar via Zoom
• The session will not be recorded
• The delegate rate is for one person not a group booking – a charge will be made for each attendee: each attendee needs to register individually

Workshop Leader: David Lloyd, TPAS Cymru

Book via this Zoom link

• The cancellation date for this event is 8th July 4pm.
• Written confirmation by email is required for all cancellations.  Bookings cancelled before the cancellation date will be refunded. No refunds will be processed after this date.
• Registered delegates who do not attend the event will be liable for payment in full unless written communication is received by the cancellation date.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected].If substitute changes are made after the cancellation date, we cannot guarantee we will be able to meet any specific needs, e.g. dietary. Do contact us beforehand to check.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority