At TPAS Cymru, we believe that tenant voices must be at the heart of housing policy.

Subjects for Tenants Groups to discuss with their landlord

We are looking for an enthusiastic person to join us for this special role.

This week, the Welsh Government introduced the Homelessness and Social Housing Allocation (Wales) Bill, marking a significant moment for housing in Wales. 

Tenants should be central to decisions about their homes - especially when it comes to energy efficiency upgrades.

Help us to ensure that the voices of all tenants are heard.

A Mini-Pulse from TPAS Cymru

Our Fifth Annual Tenant Pulse Report on Affordable Warmth and Energy Efficiency captures the real experiences of tenants across Wales

We attended a workshop with Welsh Government focused on a reccomendation which proposes that tenants facing a no-fault eviction should be allowed to retain the last two months’ rent of their tenancy as compensation for the financial and wellbeing impact of a forced move.

Be part of our National Good Practice Awards 2025, the only sector awards that focus on the people who make up our communities - tenants, community volunteers and the organisations that support them.

Today (12th February) we have written to the Chief Executives of every Housing Association in Wales, along with the Senior Leaders in Local Authorities which still retain homes. 

As of 11th February 2025, TPAS Cymru will no longer be posting or engaging on X. 

Influencing how Housing Associations in Wales are Regulated by Welsh Government 

TPAS Cymru is excited to launch its 5th Tenant Pulse survey focusing on affordable warmth, energy efficiency, and the journey towards Net Zero housing in Wales.

We have been working with the Welsh Government to ensure tenants hear how to share your voice on these important topics.

At TPAS Cymru we work closely with the Welsh Government to ensure that tenants’ voices are heard, considered and help shape housing policy and practice in Wales.

Storm Bert has caused extensive damage to homes and communities across Wales, with another storm expected in coming weeks.

TPAS Cymru is pleased to launch a new project in collaboration with the Electoral Commission.

Our Tenant Pulse reports offer insight into the thoughts and perceptions of tenants across Wales and this report reflects that

This week, we brought tenants from across North Wales together for a special event.

TPAS Cymru has welcomed the release of a new report that focuses on empowering tenants and addressing the housing crisis through stronger collaboration and meaningful action between landlords and tenants.

The following reflects tenant voices who gave their views at our conference. We felt their frustrations needed to be shared.

On Thursday, 24th October, the Welsh Government launched the Consultation on the White Paper on securing a path towards Adequate Housing, including Fair Rents and Affordability. 

To help shape new the new rent policy relating to tenant engagement in rent setting,  WG are setting up a working group focused on Tenant Involvement

AT TPAS Cymru, we’ve been working in Wales for 35 years to ensure tenants are heard, seen, and valued in housing policy and practice. 

Monday, October 7^th, marks International Tenants Day. On this day, we come together as a global housing community to remember the millions of renters around the world who form a large part of our communities. 

We are excited to launch our last Tenant Pulse survey of 2024 – our fourth All-Wales Annual Tenant Survey

The housing landscape in Wales is undergoing significant changes, with both tenants and landlords facing new challenges and opportunities.

TPAS Cymru statement on the publication of the final report into the Grenfell Tower tragedy.

Our most recent Tenant Pulse of 2024, our survey on Rent, Service Charges and Affordability, focuses on the need for more transparency in social housing in Wales

Our letter to the Welsh Rugby Union 

Be part of The National Tenant Engagement Conference for Wales – we’ve lined up a fantastic range of guest speakers and exciting workshop sessions for you, all focussing on the very latest housing, community and tenant engagement issues

We are pleased to launch our 3rd annual survey on Rent and Service Charges, to hear the tenant voice in Wales on this important topic.

Discover more about the inspirational work and achievements across Wales.  

We have now developed a new TESA standalone Governance Module focussed on the tenant voice in governance

Sponsorship and Exhibition Opportunities

Our 2024 Net Zero Tenant Pulse is focused on energy efficiency, affordable warmth and and attitudes to Net Zero.

On April 25th, we launched our first Tenant Voice Forum. It was free for tenants, emphasising our commitment to accessible and open dialogue

Listening to tenants in Wales: the current key concerns of tenants heard by TPAS Cymru

As some of you may already know, the First Minister for Wales (Mark Drakeford) has stepped out of his position. This week...

Are you renting from a private landlord or letting agent in North Wales?

TPAS Cymru is excited to launch its 4th Tenant Pulse survey on Net Zero - Energy Efficiency & Affordable Warmth. This short survey takes less than 5 mins and aims to explore tenants’ views towards decarbonising housing in Wales

Back in October 2023, Welsh Government asked for views on their proposals for changes to policy and law, to end homelessness in Wales

In Wales, social housing remains to be a key priority for Welsh Government to enhance the quality of life for residents.

At TPAS Cymru we have been supporting our member organisation to respond with support and empathy to cases of damp & mould in tenants’ homes

TPAS Cymru is delighted to announce its strengthening its Board with some impressive talent

Our Tenant Pulse reports offer insight into the thoughts and perceptions of tenants across Wales and this report reflects that

TPAS Cymru is always keen to ensure that the voices of tenants in Wales are heard: particularly when looking at housing policies

TPAS Cymru is always keen to ensure that the voices of tenants in Wales are heard.  TPAS Cymru has a long-standing relationship with tenants from all parts of Wales and is seen as being the Voice of social landlord tenants.

Our response to the 2023 Autumn Statement proposed reforms

It is with great sadness to notify the Welsh housing sector of the death of our dear former colleague Gail Lewis.

As Akshita joins TPAS Cymru this week, she outlines her goals and how her background will enhance the team

Are you a tenant renting in Wales?

We are excited to launch our last Tenant Pulse survey of 2023 – our third All-Wales Annual Tenant Survey. This survey will explore tenants’ views on their homes, communities and experiences that really matter to them.

TPAS Cymru welcomes the new Welsh Housing Quality Standards, and we are fully committed to supporting tenants and landlords with its implementation. However, we have some thoughts regarding the interpretation of achieving the objective.  

Tenants regularly provide feedback to us through our range of events and contact points, stating that lower energy bills are key to cushioning the cost-of-living crisis. We need affordable warmth in social housing which not only directly benefits tenants, but also has much wider benefits to society in terms of health and wellbeing

TPAS Cymru is looking to recruit up to four people to join our Board who can help shape the future of tenant engagement in Wales and assist TPAS Cymru to deliver positive objectives and ensure we are well managed

Our latest Tenant pulse is focused on one of the biggest issues in Housing right now, rent consultation and rent setting

We want to know about what is important to you about your home, and whether communities should be more involved about what homes are built and where.

Many social housing providers don’t provide new flooring for new tenants, due to the financial cost of new flooring many tenants end up living without appropriate flooring for a long time

During our annual Tenant Pulse on Net Zero and energy efficiency, we asked participants if they’d want to be apart in a focus group that revolves around Net Zero. This week, we held our first focus group, and centred the group around tenant/landlord communication on Net Zero.

Our latest Tenant Pulse is focused on the views of private renters across Wales on their views surrounding affordable housing and the price of fair rents. 

We are looking for an enthusiastic person to join us for this special role

TPAS Cymru is always keen to get the voices of tenants heard in Wales: particularly when looking at housing policies

Are you a Social Housing tenant?  Do you rent from the Council or a Housing Association?

Keeping tenants safe in their homes is the core business of a social landlord and we know that landlords have been proactively  reviewing their damp & mould policies and procedures and systems.

Today, the UK Government has launched a new, free legal support through the Housing Loss Prevention Advice Service.

With Wales and the world pushing to reduce carbon emissions and create safer and healthier homes, we’ve seen an influx in technologies and innovation within this space

Today, the Welsh Government have published the latest data on tenant satisfaction in Wales.

Meet our newest member of the Net Zero Supporter membership, Integrated Solutions by City Plumbing. 

Discover more about the inspirational work and achievements across Wales.  

Welsh Government have launched a Green Paper consultation as they want to know your thoughts, as tenants on what a good quality, affordable home looks like

Since the implementation for the Renting Homes (Wales)  Act, we have heard from tenants about a key concern relating to the Act 

Over 700 tenants gave their thoughts on decarbonisation, the cost-of-living crisis, and the pathway to Net Zero 2050. This National Tenant Pulse report sheds light on what tenants really think about Net Zero

Some tenant groups have asked us for topical agenda items/subject briefings for their tenant group to discuss with their landlord. TPAS Cymru have created a briefing series that we call ‘The Agenda’ which provides tenant groups with an overview of a subject and suggestions of questions you might want to ask in your engagement with your landlord

Welsh Housing Quality Standards (WHQS) were introduced in 2002 to raise the standard and condition of properties in Wales. WHQS applies to Registered Social Landlords (RSLs) and Local Authorities with social rented homes

Are you renting from a private landlord or letting agent in North Wales?

Would you like to work together with local policy and decision makers to ensure your voice is heard?

This summary information has been gathered from tenants who attended recent Tenants Networks/events or via tenants’ comments on social media

A tenant recently asked TPAS Cymru on who to follow on social media and what chat sites to join with regard NetZero housing. This was David Wilton’s advice.

As part of our ‘A Spotlight on’ series, Engagement Officer, Eleanor Speer, sat down for a chat with Scott Tandy, Digital Inclusion Officer at Newydd Housing Association, to discuss their Tenancy Ready Classroom initiative and the impact of this new digital inclusion program on the sector.  

TPAS Cymru would like to pay tribute to Bill Hunt who has recently stepped down as Chair of TPAS Cymru after 3 years in the role.

What is the Welsh Government’s Rent and Service Charge Standard?

It’s been a busy few weeks at TPAS Cymru! Find out what we've been up to and an insight into the training we deliver. 

Across Wales, social landlords, (Housing Associations and Councils), as well as private landlords are busy gearing up to 1^st December when the Renting Homes (Wales) Act becomes law

Shared Ownership residents are facing some very tough times and TPAS Cymru is asking tenant groups of Housing Associations to help them in their hour of need.

We are proud to launch our second annual National Tenant Survey, exploring tenant views on their homes, communities and issues that really matter to them

Our latest Tenant pulse is focused on one of the biggest issues in Housing right now, rent consultation and rent setting. We are pleased to be able to publish our report to the public with our insights.

Are you a Social Housing tenant?  Do you rent from the Council or a Housing Association?

6 Local Authorities/councils in North Wales are coming together to ensure tenants’ voices are heard across the private rental sector

Social Landlords in Wales need to set their rent and service charges in accordance with rules and guidance set out in Welsh Government’s Standard for Social Housing Rents and Service Charges 2020 - 2025.

Have you heard of the Renting Homes Act? If not, be part of a Welsh Government survey to help decision makers understand your knowledge and what they need to communicate better.

Listening to tenants in Wales: the current key concerns of tenants heard by TPAS Cymru

We were overwhelmed with all the fantastic submissions we received for our Good Practice Awards 2022 and wanted to share the amazing work of the winners with you.

Last Thursday, 14^th July,  the Welsh Government’s Minster for Climate Change  announced the scraping of the Regulatory Board For Wales (RBW) with immediate effect

The Good Practice Awards winners 2022! Find out more about their incredible work and achievements. 

Delay to the implementation date of the Renting Homes (Wales) Act, from 15 July until 1 December 2022

The Welsh Housing Quality Standard (WHQS) is a set of standards that all council and housing association homes in Wales must meet

Our latest Tenant Pulse is open for tenants during May on a very topical issue. 

Welsh Government (WG) regulation team regulate Housing associations in Wales. Housing Associations are also known as Registered Social Landlords or RSLs for short.

As Eleanor Speer joined TPAS Cymru last week, she outlines her goals and how her background will strengthen the team.

Once again this year, the Awards Ceremony will be held during an evening Gala Dinner, making it a real celebratory event.

The Renting Homes (Wales) Act 2016, is the biggest change to housing law in Wales, and will begin on 15^th July 2022.  The Act means there will be changes to tenancy laws in Wales to make it simpler and easier to rent a home.

Listening to tenants in Wales: the current key concerns of tenants heard by TPAS Cymru

The board of TPAS Cymru have elected popular tenant campaigner Emma Parcell as Vice Chair of TPAS Cymru.  

The Renting Homes (Wales) Act 2016, which represents the biggest change to housing law in Wales for decades, will be implemented on 15^th July 2022

From January 2022, Housing Association regulation in Wales is changing following a recent review of the ‘Regulatory Framework’ which included the introduction of a new set of ‘Regulatory Standards’ which HA’s will need to meet.

Rent and service charges notification letter from Welsh Government

We were overwhelmed with all the fantastic submissions we received for our Good Practice Awards 2021 and wanted to share the amazing work of the winners with you

We paid tribute to two board members who today stood down from the TPAS Cymru board

The term ‘complaints’ or ‘to complain’ is often considered negative by providers of services. These complaints highlight key areas where products and services need improvement, so really it is simply great feedback to enable the adaptation of services to suit the service user. Don’t you agree?

At our TPAS Cymru annual conference last week, the Public Services Ombudsman for Wales shared with us the importance of……

Given the continued Covid infection level, and our pan Wales membership, the Board of TPAS Cymru have agreed to hold our AGM online on the 14^th December 2021 at 11am

Health and Safety is a key priority, with the involvement of tenants at the centre. The safety of tenants must be paramount to landlords regardless of tenure. However, Community Housing Cymru (CHC) developed a framework to support the development of a safety engagement strategy based on 3 core principles: transparency, openness and accountability. The framework is......

As we draw a close to our Health and Safety week, we have pulled together ten of the key points our tenant and landlord speaker shared

Putting tenants first: involving tenants in the big housing issues

This report is our first Annual All Wales Tenant Survey on Tenant Perceptions which explores tenants’ views on their homes, communities and issues that really matter to them

We know that it’s important for landlords and community groups to hear views from as wide or diverse range of their tenants as possible.   Contacting tenants who are underrepresented or seldom heard is everyone’s responsibility!  There’s no ‘magic wand’ to get everyone involved but there are some things that may help to hear from underrepresented groups. To start, you need to be sure about…….

Ensuring homes are safe and secure is essential to keeping tenants safe and feeling safe.  Join this exclusive opportunity to explore the issues and opportunities to keep homes and tenants safe.

Is it time to ramp up tenant engagement with contractors? If you think so, then it starts with simply

Are you interested in influencing the way Housing Associations in Wales are regulated or just want to find out more about the subject?

Do you agree that landlords should be held to account and take the opinions, concerns, and views of tenants seriously? Tenant Scrutiny can ensure that happens. Learn about the benefits of tenant scrutiny and how to get involved.

During July we will be hosting an exciting programme of innovative events to help landlords and tenants to examine emerging issues and explore opportunities

Welsh Government has recently published a new report - Housing associations: tenant satisfaction survey: What tenants think about their social landlord and home.

Here at TPAS Cymru we have built up a solid track record of providing high quality, independent facilitation and community engagement services and advice for organisations across Wales.

Does your organisation embed Tenant Participation? No sure? No need to worry, we have all the details and questions for you to make sure they do.

This report explores the knowledge and awareness of tenants in Wales, in relation to the environmental challenges.

Did you know, since the horror of Grenfell, almost 4 years ago, that three-quarters of cladding systems being installed on new medium-rise buildings still use combustible materials?

With the Regulatory Board for Wales (RBW) adapting the tenant satisfaction surveys, do you know what questions you should be asking your landlord...Read More

How Tenants & Housing Staff Can Lead Wales into a Low-Carbon Transformation

There are many initiatives in Wales that can be accessed to support those struggling with debt, it is simply knowing where to find them

Public sector websites have always had a moral and legal responsibility to ensures their websites are accessible to people with disabilities. The private sector/charities sometimes think they are exempt because....Read more

The Welsh Government’s Housing Regulation Team have been carrying out business continuity surveys of all registered social landlords. (RSLs).

This is what Tenants thought about Welsh Housing Quality Standards (WHQS)

The Welsh Housing Quality Standard (WHQS) is a Wales wide standard set by Welsh Government (WG) for all homes that are let to tenants in social housing (such as Councils and Housing Associations). It began...Read more

On December 15^th 2020, we here at TPAS Cymru held our very first virtual awards event via Zoom.

Over the past year, TPAS Cymru have teamed up with Tai Pawb to find out more about the provision of flooring in newly-let social homes. We are...Read more

Do you have a private landlord that is not part of your Local Authority or Housing Association?  Do you feel like there is nowhere to turn for help?

Are you a Private Tenant in North Wales?  If so we want to hear from you!

This report is phase 3 of a series that looks at tenants’ experiences across Wales in relation to the Covid-19 pandemic. The aim of this report is to understand how the pandemic has impacted on people’s lives and what tenants consider important to them when it comes to landlord engagement and support. 

Some tenants pay service charges for the property they live in.  Service charges cover the costs of maintaining communal/shared areas or services for your estate and/or block of properties. Services charges are....Read more

Interim Judgement Programme

The implementation of the Renting Homes (Wales) Act 2016 has been one we have all been anticipating. See our latest updates on the delays and what it will mean to tenants.

Our first online AGM will be held on Tuesday 17^th November 2020 at 11am.

As communities cope with and recover from the impact of the  coronavirus pandemic what can be done to support and build up wellbeing and resilience in communities across Wales? 

Over the past year, TPAS Cymru have teamed up with Tai Pawb to find out more about the provision of flooring in newly-let social homes. We are grateful to members and tenants for responding to the survey and helping us in our research

Renters in Wales should get increased security of tenure says Senedd Committee

Recognising achievements & sharing good practise

The Tenancy Saver Loan Scheme is for private renters. It’s a loan scheme to provide an affordable way to cover rent arrears, or future months’ rent. 

Yesterday, Julie James, Minister of Housing and Local Government released a written statement that sets out new rules protecting tenants and changes to how landlords can evict a tenant.

The Grenfell Tower fire led to the death of 72 people. A fire started in one flat as a result of a malfunctioning freezer and it spread at an incredibly rapid rate due to the highly flammable cladding covering the whole building. Following an inquiry...Read more

Sometimes landlords identify properties that they no longer want or that don’t fit their strategy; so, they seek to sell it off. Usually they fall into one of these considerations...Read more

Today saw the launch of the Ombudsman’s investigation into how councils in Wales are deciding whether someone is homeless; and what the council has done to help homeless people during the coronavirus outbreak

Forget Bale and Messi and the football summer transfer window- here are the biggest signings in Wales this summer!

TPAS Cymru have done a 2nd survey of tenants during the pandemic. We wanted to understand how tenants in Wales were feeling and their current attitude & needs. 

April 20: MUST READ: What do tenants need during this pandemic?  350+ tenants gave us their thoughts in our latest Pulse Report

Welsh Government have produced a new guide for tenants. The guide outlines the types of financial support that tenants may be able to access.

The Minister for Housing and Local Government Julie James AM has published a letter to ALL social housing tenants in Wales 

COVID Symptom Tracker (UK) is a brand-new app, created in just 4 days, that gives the NHS/ hospitals a weeks warning for Coronavirus patients coming in. Sound impossible?

Due to the Coronavirus / COVID-19 outbreak the Staff and Board of TPAS Cymru have agreed to suspend our face to face events for the next month (up to 20^th April) whilst we get further information.

New Renting Homes (Amendment): (Wales) Bill?– an easy summary 

Changes to ‘No Fault evictions’ policy

Everything you need to know about getting started this proven fundraising option.

From this November (2019), Housing Associations in Scotland will come under the Freedom of Information (FOI) Act. Wales does not have the same devolved powers as Scotland, however, the Information Commissioner based in England has repeatedly noted an important difference between housing associations and local authorities (Councils). Housing Associations are not currently subject to Freedom of Information (FOI) legislation, whereas local authorities are. 

What's next for affordable housing? Read on to find out how the Minister has responded to the Affordable Housing Supply Review recommendations.

See the unexpected result within our latest Tenant Pulse report 

The RBW's annual report to the Minister is one way they give assurance on how the regulation of Housing Associations in Wales is working and insight on issues emerging from the HA sector.

Foundational Economy - So how does TPAS Cymru measure up?

See how tenants perceptions have changed in terms of VfM since 2017 

TPAS Cymru shares the latest update from Welsh Government's Regulation Team 

TPAS Cymru shares the latest update from Welsh Government's Regulation Team 

The Chair of  RBW has recorded an exclusive video to inform tenants about what RBW will be focusing on this year and how tenants can influence the work of the Board.

In December 2018, Welsh Government surprised the sector when they released their figures for a new rent settlement. 

Are you a PRS tenant? Do you want to know the legislation updates for 2018 and what is due to change in 2019? Read our latest update. 

What tenants really think about affordable housing in Wales. 

The horrific reality that tenants are asked to provide sexual favours to keep a roof over their head 

What does 'Tenants at the Heart' really mean to tenants? See 10 key points identified at our 2018 Annual Conference 

What you need to know about Friday's 'Green for Grenfell' Day 

The Abolition of the Right to Buy and Associated Rights (Wales) Act 2018 gained Royal Assent on 24 January.

Shelter Cymru have launched a campaign to help people understand the realities of homelessness in Wales.

80mins that changed Social Housing forever. Cathy Come Home at 50

At TPAS Cymru we are always working to support and improve tenant participation across Wales. Therefore identifying new and effective ways of tenant and community engagement is a priority of ours.