Tenant Insight & Satisfaction Surveys – Roundtable

Wednesday, 14^th October 2026: 11am – 12:30pm

Join this free, members-only event to explore practical ideas and proven approaches for capturing meaningful tenant insights, making the most of tenant satisfaction surveys, and using the results to drive better outcomes.

During this Roundtable we will focus on 2 areas:

Part 1 – Sharing practice about the following:

• How is your organisation ensuring responses reflect your whole Tenant profile?
• How is your organisation involving Tenants and colleagues from across depts in using survey insight results to shape service improvement?

• Understanding the hidden risk in “fairly satisfied” -people who may not complain but who are often experiencing unnecessary friction that gradually erodes trust
• Why ‘customer effort’ is one of the strongest predictors of future satisfaction, including how reducing effort through clearer communication, more predictable services and small operational improvements can often deliver faster results than large-scale transformation programmes
• Collecting feedback in ways that generate genuine insight rather than just another score and why closing the feedback loop through consistent service recovery is so important (and how to do it).

This essential session is suitable for all involved in tenant insight, satisfaction surveys, customer feedback, such as staff working in:  tenant engagement, service performance, data analysis, business improvement, customer service, communications etc and Tenants involved with their landlords

Cost: Free for staff/tenant from TPAS Cymru member organisations

• This is an online session via Zoom
• The session will not be recorded

Book your place via this Zoom link

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook.