TPAS Cymru is delighted to announce its strengthening its Board with some impressive talent

TPAS Cymru Board Recruitment

TPAS Cymru is delighted to announce its strengthening its Board with some impressive talent.

We are delighted to announce that the following are joining the board of TPAS Cymru, the leading tenant engagement experts and tenant voice in Wales since 1988. They represent a diverse range of voices from across Wales.

Note: it’s our intention to add further tenants to the Board via the ‘Pathway to Board’ scheme run by a consortia of housing providers which offers Board development opportunities for tenants and community stakeholders from a diverse background.


Daniel Hall - Cartrefi Conwy

I am the Assistant Director of Neighbourhoods for Cartrefi Conwy housing association and have worked in housing for 15 years. I have a background of supported housing along with extensive experience of housing management.

I am a big believer in inclusion and equality. You can tell a lot about an organisation, business or individual by how they treat people, and I am passionate about kindness and making a positive difference to lives. I am a keen Liverpool FC fan and have a four-year-old daughter who has me wrapped around her little finger!


Danielle Phillips - Pobl Group

Currently working for Pobl as Head of Customer Experience, Danielle has worked in customer experience roles within the criminal justice and utilities sectors and most recently, within housing. Within all sectors Danielle has championed the voice of the customer to make sure their views are at the heart of service improvements.

Danielle is currently responsible for the leadership of the customer services, complaints and customer engagement teams.


Dave O’Connor - Powys County Council Tenant

I've been a social housing tenant for 40 years with 29 of those being with Powys County Council.

I have been a tenant rep for 16 years, and for the last 5 years, have been chair of our tenant scrutiny panel.

I'm a great believer that a happy tenant is one that knows who, what and why, and I hope I'm in some way achieving this objective.

I support full engagement with tenants, whether the news is good or bad. My philosophy has always been that tenants don't leave their brains behind when they sign a tenancy agreement. There is a vast pool of untapped knowledge in social tenants, and I hope that this can be accessed and utilised in the near future to the benefit of both the tenants and our landlords.


Llinos Williams - Isle of Anglesey County Council

Llinos is a proud north Walian that has worked as a local authority Senior Manager for almost 10 Years. Llinos works as Community Housing Service Manager for the Isle of Anglesey County Council, which is a stock retaining local authority with just under 4,000 homes.

During her younger days, Llinos left her home on Anglesey to live & work in Manchester. Her heart was always in Wales and upon the birth of her first child, Noah, they returned to Wales.

Returning to Wales meant Llinos was near to her friends and family, to which she describes as the best move. This is due to the sense of community, support and friendship that was already in place, that could only be strengthened.

Upon her return, Llinos alongside a team of other volunteers established a successful grassroots community group (Caru Amlwch CIC)

Llinos is absolutely made up to become a TPAS Cymru board member.  She has worked with us for Years and truly believes in our ethos, passion and driven to improve tenant engagement and voice across Wales.

Key passion areas include tackling poverty, attracting funding for innovation, partnership working and developing cohesive communities, whereby people are proud to call both their property and community, home.


Marcus Powell - Merthyr Valleys Homes

Marcus is a Tenant Engagement Partner in Wales` first mutual housing organisation, Merthyr Valleys Homes and is responsible for the engagement with new housing developments and major projects. He is also the current Chair of their Democratic Body, which is made up of tenant and employee members whose role is to make key decisions on vital services such as the approval of the corporate strategy, reviewing future rent setting and appointments of Non-Executive Directors and the Chief Executive.

Marcus is also a member of their Audit Committee and Policy Committee.

Before securing a role within the housing sector over 5 years ago, he worked for Barclays Bank for over 13 years where he was awarded several awards for excellent customer service. 

Marcus was born and still resides in Merthyr Tydfil and is passionate about ensuring the tenant voice is at the forefront and in his spare time he plays hockey for Penarth Men’s Hockey Club.


Sarah Mylchreest - Flintshire County Council

Currently Customer Involvement Officer at Flintshire County Council, Sarah is passionate about tenant engagement and involvement across the housing sector. She has a range of skills and experiences from working within the public sector as well as the charitable/voluntary sector.

This includes working collaboratively within Community development, Public Health and regeneration.


Speaking on the appointments, David Wilton, Chief Executive

The board was seeking to strengthen its base and widen its voice. We were so pleased by the quality and response for people wanted to contribute to TPAS Cymru. It’s always such a shame that we couldn’t take more, as we had to decline applicants that were top quality but didn’t match the skills/lived experience gaps we were looking for. That was not easy, and we thank all those who applied and ask to please continue to support our work.  We wanted to strengthen representation from Mid and North Wales, as well as Local Authority housing which is often overlooked in hosing policy. This time we also appointed more housing staff to balance up the existing strong tenant representation.

I am excited to work with these new Board members. Combined with our existing board members we will achieve some great things for the voice of tenants in Wales.

And a final word from our Chair; Emma Parcell (Pobl Tenant)

I am absolutely delighted to welcome our new board members who each bring a wealth of lived experiences and skills which will benefit, enhance and complement our current board members.

I’m extremely proud of the diversity and representation of tenants, local authority and housing association officers based throughout Wales on our board, who collectively will work together to support TPAS Cymru and ensure tenants voices are heard.

I’m looking forward to starting to work with our new board members and I’m excited to explore the diversity of thought that will arise with enhancement of our board to make 2024 a great year for TPAS Cymru and our members.


For more information please contact: [email protected]

  • TPAS Cymru has a skills-based board of 12; made up of tenants and housing staff.
  • As noted above, we intend to add another tenant via the ‘Pathway to Board’ scheme which offers Board development opportunities for tenants and community stakeholders from a diverse background.
  • You can see the full Board of Directors here