Damp & Mould – getting the service & support right for Tenants

Updated workshop session

Thursday 4^th December 2025 – 10am – 12noon

Damp and mould remains a real challenge in social housing landlords, endangering Tenants' health and driving up compliance risks.

The new ‘Awaab’s Law’ style rules coming to Wales will set out clear timescales and processes for responding, for this to make a real difference it also requires landlords to support and understand their Tenants needs. This includes adapting to meet the needs of all residents and ensure the most vulnerable tenants are not left behind. 

Be part of this revised and updated workshop session designed to support all staff, helping them to provide safe, healthy homes for everyone.

Using insight from Tenants, the latest sector good practice and real-life scenarios, we’ll explore approaches to help organisations and their staff to respond positively, proactively and with empathy to tenants’ concerns around damp and mould. 

This will be an interactive session and areas covered will include:

• the latest sector context
• understanding who is most at risk of health issues from damp and mould.
• understanding and identifying Tenants’ individual needs.
• working with Tenants to prevent and tackle issues
• communication & information for Tenants
• taking pre-emptive action and proactively problem solving using real-life scenarios
• providing supportive, inclusive and person-centred support for all tenants.

The session is designed to provoke thinking and to provide delegates with approaches which they can develop further and apply in their work.  

Please note – the session will not cover the following: 

• Technical aspects of damp & mould; causes, detection etc 
• Legal matters

This workshop session is for staff involved in areas such as asset management, repairs, trades, housing management, tenancy support, customer service, complaint handling and service improvement.

• Staff/Board (members organisations): £59+VAT
• Staff/Board (non-member organisations): £119+VAT
• Tenants: £29+VAT

Book your place via this Zoom link

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook.

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online session, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links / screens is prohibited. Therefore, each person attending this event must have a separate registration.