NEW: Hazards Response Rule - Staff Forum (North Wales)

Venue: COS Office, 77 Conway Rd, Colwyn Bay, LL29 7LN

Thursday, 12^th February 2026: 9:45am* – 1.00pm (*session starts at 10am)

Be part of this essential in-person forum to explore solutions to some of the anticipated challenges of implementing the new Hazards Response Rule. Join others in similar roles to talk openly with peers and explore what will work and what will make a real difference to tenants whilst meeting compliance expectations.

We’ll examine some of the likely implementation ‘pinch points’ and facilitate discussions to enable delegates to share practical ideas to take away.

Key areas we’ll focus on will include:

1. Assessing ‘imminent harm’& triaging hazards with Tenants – getting the right information from Tenants to assess individual circumstances and vulnerabilities.
2. Access – ensuring access to Tenant’s homes to meet both compliance timescales and tenant’s needs.
3. Written summary plans (where full repairs cannot be completed within emergency/urgent timescales) - What should you cover, formats and what will Tenants need to know.

This forum will enable you to network, share thoughts and ideas, ask questions and share approaches and practice with other delegates present. It is exclusively for staff from our TPAS Cymru member organisations.

Who’s the session for? – this forum is designed for staff with responsibility for related areas such as asset management, compliance, repairs, complaints and service improvement.

• This is not a formal training session, it is a facilitated workshop forum designed to share learning, and to explore solutions with colleagues from across the sector.
• The session starts prompt at 10am – there will be plenty of tea/coffee and breakfast pastries available from 9:45am.
• As the session will finish by 1pm lunch is not provided.
• The venue is just a 14-minute walk from Colwyn Bay Train Station, or there is usually plenty of on-street parking in nearby roads.
• To ensure balanced participation and meaningful discussion, initially, attendance is limited to up to four staff members per organisation.

Places are limited so do book your place now, don’t miss out:

To secure your place please book using the online booking system below ⬇️

Non-members – not applicable

The session will be facilitated by David Lloyd, Programme Director, TPAS Cymru

• Written confirmation by email is required for all cancellations.  Bookings cancelled before Monday 9^th February 2026 will be refunded. No refunds will be processed after this date.
• Registered delegates who do not attend the event will be liable for payment in full unless written communication is received by the cancellation date of Monday 9^th February 2026
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected].If substitute changes are made after the cancellation date, we cannot guarantee we will be able to meet any specific needs, e.g. dietary. Do contact us beforehand to check.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.