What Wales can learn from England’s Tenant Satisfaction Measures (TSMs)

Wednesday,  28^th January 2026: 11:00am - 12:00pm

Recently the English Regulator of Social Housing published a report on tenant satisfaction for large-registered landlords. English social landlords have specific tenant satisfaction measures, including Local Authorities. The English Regulator's report sets how tenants feel about their landlords and the different approaches by housing sector in assessing tenant satisfaction.

We feel there are some fascinating insights for us to consider in Wales.  In this FREE session, we will present the 8 key takeaways from the English report. We will look at these takeaways, focusing on what the Welsh sector can learn, and we want to hear your thoughts. We are hoping to be joined by guest from TPAS England who will also offer their thoughts on lessons learnt to date.

Free for Members:  including Tenants, Landlord staff and Board members.

Note: Regulation via TSM also include Local Authorities in England so we recommend Welsh LA staff and tenants also attend

Book your place via this Zoom link

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook.