Net Zero has quickly risen to become the top topic in housing, especially with the cost-of-living crisis and people looking at how to make their homes more energy efficient.

TPAS Cymru’s Annual Net Zero Week 2023

Monday–Thursday: 12th-15th June 

What is it?  NetZero is the biggest challenge and opportunity for Welsh social housing for next 20 years. In its 3rd year, over one week and 9 online events, together we will learn, share, and debate the big issues and get inspiration from those facing the challenge. 

Who should attend? Net Zero Week is suitable for all - tenants, staff, board members, contractors, etc. There are sessions for everyone!  

Why should I attend?   If you have an interest in fuel poverty, sustainability, future living, tenant voice then you need to attend

Highlights include: 

  1. Hear from the Minister and Welsh Government representatives on the latest thinking. 
  2. Opportunity to help shape the final detail of the Net Zero (s3) elements of WHQS 2023
  3. Launch of our latest National Tenant Pulse Report on what Tenants think about Net Zero, fuel poverty and energy efficiency 
  4. Excellent best practice and practical case studies
  5. Special tenant-only session to give your views and be heard. 

This dedicated themed week is sponsored by:   a key thought leader in Wales of low carbon housing solution.


Monday 12th June: The Big Issues

9:30am – 11am

Why is Wales striving to be Net Zero, where are we right now & the journey ahead?

This is the not to be missed opening session. Our inspirational speakers including the Minister Julie James MS who will set out the big picture and discuss why housing is key to low carbon Wales and tackling cost of living crisis. Don’t miss this sesion for latest news, challenges, and ideas for a more sustainable future. There will be an opportunity for questions and discussion with the panel.

In the second half of this session, we will be launching and sharing the highlights of our latest Tenant Pulse on Net Zero and Energy Efficiency. This is the first look at what tenants have said across Wales on this important issue. This important survey will reveal what tenants really think about retrofitting, who will pay for it, and landlord communications. 

We are thrilled to share that Julie James MS, Minister for Climate Change, will be our opening speaker in this session.


2.00pm - 3.30pm

The Welsh Housing Quality Standard 2023

The Welsh Housing Quality Standard team at Welsh Government is getting ready to release WHQS 2.
This is arguably bigger and more challenging than the original WHQS as it involves significant changes to household living due to exciting new Net Zero objectives.
This not to be missed session will dive into WHQS2 and what it means for Wales.
Welsh Gov’s WHQS team has kindly agreed to join us for this session,  and answer your questions!

New update: They will also be using this session get your views some of the final detail of Section 3 (the Netzero targets) of WHQS2. If you have views on the Net Zero details, objectives and targets we suggest you attend.

Tuesday 13 June: The Net Zero Challenge at present and where we are

9.30am - 11am

Engaging tenants and customers in the product and process

Net Zero will only be accomplished in Wales if everyone is involved. Different considerations need to be made such as impact on tenant lives and behaviour, system management, and financial details for both tenants and staff. Sero is one of the leading companies on innovative technologies in this space.

We're thrilled to invite Sero back to our Net Zero Week to discuss relationship building, product maintenance, and customer experience regarding new Net Zero systems. If my heat pump breaks, who do you call? Sero will be clearing up some of this confusion, and is hoping to bring some relief to tenants and landlords.

Kris will also touch on some of the successes that Sero has faced so far, such as tenant and staff engagement at Penderi, one of the biggest retrofit projects in Wales. But, as important as it is to highlight the successes, Kris will also outline some of the challenges faced thus far in decarbonising Welsh housing, and how Sero fits into the equation. 

We've invited Kris, Customer Experience Manager, from Sero to head this session. 


2.00pm - 3:30pm 

RetroFitting in Wales: successes and challenges thus far

Retrofitting Welsh housing is one of the most forefront challenges for us all, and organisations are tasked with figuring out which pathway is best for their organisation, their tenants and the different homes. There have been a number of retrofitting programs done so far, and this has highlighted some crucial realities of Net Zero.

We've invited leading decarbonisation staff from local authorities and housing associations to share their retrofit progress and lessons learned. One of the biggest lessons learned already is that we are all in this journey together to reach Net Zero, so why not share more case studies and insights with one another? 
Here is an opportunity to do that! 

Our speakers include: 

1. Trisha Hoddinott - Melin Homes

2. Katrina Allen - Denbighshire City Council 

3. David Richards - Pobl 

Wednesday 14 June: The future of Net Zero and where we are going

9.30am - 11.00am

Looking to the future with Net Zero new builds

When talking about Net Zero, we often think of the future. Why is it important to think about the future state of homes? What does Net Zero mean for future generations? In this session, we’ll discuss new builds, future living, the opportunities and challenges and how they fit into Net Zero goals.

This is a session not to be missed! Our expert panel will exemplify how we keep the future in mind in building new homes and communities.

Speakers include:

1. Rhiannon Hardiman, Change Maker, Future Generations Commissioner for Wales

2. Tom Boome, Head of Technical, Innovation, and Climate, ClwydAlyn


2.00pm - 3.30pm 

Careers opportunities & challenges out of Net Zero

Going forward, Welsh housing will see many exciting new developments and innovative projects being done, and that means that we’ll need skilled people to achieve our collective aims. Net Zero opens amazing opportunity for new skilled jobs and positive careers. We want local communities to benefit and for local people to have the opportunity be at the forefront of this work. Our speakers will talk about their work in helping create opportunities for a more skilled and prosperous workforce. 

Speakers include:

1. Michael O’Keefe, Stakeholder Engagement Manager, Careers Wales
2. Lorraine Davies, Wales Senior Group Partnership Manager, Department for Work and Pensions

Thursday 15 June: Tenant Involvement in Net Zero

9.30am - 11.00am

Bridging the funding gap to deliver positive resident impact 

One of the biggest questions asked is this: 

Who is paying for Net Zero? 

Net Zero has a major bill attached to it, and will cost Wales at least £2bn in the next four years to accomplish. Tenants are rightly concerned about this, will it come to impact their rents and bills? Landlords are also concerned about the costs, what will have to be cut from budgets in order to pay for Net Zero? This is where outside organisations are stepping in. Tallarna and Sero are leading businesses in Wales when it relates to innovation, decarbonisation, and supporting healthy and cost-effective housing solutions. 

What happens to tenants bills if their solar panels or battery storage breaks? Will their electricity bills skyrocket? These are the sorts of questions that Tallarna and Sero are setting out to answer in this session. They have looked forward and thought about things you might not have yet.  It's not to be missed!  

Speakers include: 

1. Tim Meanock, CEO and Co-founder, Tallarna 

2. Kris Ablett, Customer Experience Manager, Sero 


1.30pm - 2.30pm  

Final session: Tenants Network and roundtable discussion

This final session of our 2023 Net Zero is a chance for us to hear from you! if you are tenant, why no join us in this inclusive and engaging final discussion, we want to know your opinions, what you learned, what surprised you, and what you’re walking away from this week with.

This session will be our June Tenants Network, so don’t miss out!

Facilitators of this session are:
Hannah Richardson, TPAS Cymru
Helen Williams, TPAS Cymru

Cost & booking details:
We are again offering a ‘Landlord Group pass’ for this event for £399* + VAT.
*This group pass enables all staff, tenants, board members or stakeholders from your organisation the opportunity to attend any of the sessions over the whole week. 
Individual ticket price for the all the ssssions over the whole week will be £99 + VAT for housing staff and £79 + VAT for tenants.
The non-member rate is £220 + VAT.


Book your place on this Net Zero Week via this Zoom link

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. This link can be used to attend any of the week's sessions apart from the last Tenants Network Roundtable session.

To book your free place on the Tenants-only Roundtable, use this Zoom link

Cancellation Policy – for paid online events
  • All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
  • If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
  • If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
  • Once we have received your cancellation, we will forward you a confirmation of your cancellation.
  • For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.
TPAS Cymru Right to Cancel

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority


Event Information

Event Title

TPAS Cymru’s Annual Net Zero Week 2023


Friday 16 June 2023, 09:30 - 14:30

Booking Available Until

Friday 16 June 2023

Early Bird Booking Available Until

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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

Cancellation Policy – for paid online events
TPAS Cymru Right to Cancel

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority