Consumer Vulnerability for Social Housing

Tuesday, July 14th - 10am to 11:30am 

Online session

UK government policy plays a significant role in how social housing providers address consumer vulnerability. Policies and Consumer Standards highlight the government’s emphasis on protecting vulnerable tenants and ensuring that housing providers deliver high-quality, safe, and supportive services.

This course will be delivered by Consumer Friend, providing relevant consumer vulnerability training designed with social housing providers in mind by concentrating on common social housing complaints.

Landlords must treat tenants with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account. Consumer Standards are particularly relevant to addressing consumer vulnerability.  Landlords need to support consumer vulnerability and understand the diverse needs of tenants.

This course aims to improve the service social housing providers give to their residents, ensuring that they get the best outcome and are treated with fairness.

Who should attend?

Staff from any social housing provider- to help instill a culture of inclusion within your organisation, all employees should be considered attending this course with a particular focus on customer-facing roles

What’s covered?

✔ Consumer vulnerability

✔ What are the possible causes of consumer vulnerability

✔ To help you understand how you might identify and work with consumers that may be vulnerable

✔ Practical tips on how to support consumers

✔ The opportunity to reflect on current processes

✔ Which regulations in the UK consumer vulnerability applies to

This course will help you:

✔ To help you identify and assist consumer vulnerability

✔ To help you ensure that consumers receive the information necessary to make informed decisions and are not exploited

✔ To help ensure the consumer gets the best outcomes for themselves

✔ To help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered

✔ Provide the opportunities for considering how you can change things within your own organisation

Cost    

• Tenants: £29.00
• TPAS Cymru Members (staff): £49.00
• Non-members: £99.00

Things to know:

• This is an online session via Zoom
• The session will not be recorded

Use this link to sign up: https://us02web.zoom.us/meeting/register/TO47s9x7Re6hbursMFiBdg

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook

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Terms & Conditions – for paid online events

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online session, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links / screens is prohibited. Therefore, each person attending this event must have a separate registration.

TPAS Cymru Right to Cancel

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority