Events

18 April 2023

Damp & Mould – getting the customer service process right for tenants (Repeated)

Training

Using insight from Tenants and sector good practice we’ll explore practical customer focussed approaches to help organisations respond positively, proactively and with empathy to tenants concerns around damp and mould

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18 April 2023

Tenants Network - April 2023

Information and insight

This tenants network, David and Hannah will run a session to get your opinion on the most controversial topics relating to Net Zero housing

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19 April 2023

Involving tenants in assessing Value for Money (VfM)

Training

Value for Money (VFM) is a key priority for the Social Housing Sector and tenants: it’s a key driver for Regulation and for ensuring affordability of rents and services charges

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20 April 2023

How to write a nomination for our Good Practice awards

Information and insight

A lunchtime session to to maximise the chances of your nomination being short-listed

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25 April 2023

The Ultimate Introduction to Net Zero Housing: West Wales

Information and insight

The cost of living and energy crisis have been making people ask themselves how to lower their bills, causing Net Zero as a result to quickly become the hottest topic in housing

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26 April 2023

Writing Effective and Engaging Surveys Training

Training

Are you wanting to refresh the way you write your surveys? Do you want to learn how to boost your survey engagement and response rates?

This interactive and up-to-date session is for staff and those who work in housing and community development, who are seeking a refresh on your survey writing, development, and promotion skills.

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27 April 2023

RE:MAKE Newport Store Visit

Information and insight

RE:MAKE Newport has kindly invited staff and tenants to their amazing community space for a free tour of what a RE:MAKE can do for you and why circular economy is essential for a sustainable future

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02 May 2023

Inclusive Engagement: getting it right in a new world 2023

Training

The world has changed during the last 3 years and so has the way we engage. Without meaning to, we often put-up barriers that stop people from taking part in the events we design to include them.

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03 May 2023

Damp & Mould – getting the customer service process right for tenants (May)

Training

Using insight from Tenants and sector good practice we’ll explore practical customer focussed approaches to help organisations respond positively, proactively and with empathy to tenants concerns around damp and mould

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23 May 2023

Damp & Mould Good Practice Webinar: Improving services & support - what’s worked? and what’s next?

Information and insight

Social landlords in Wales and across the UK have been reviewing and strengthening how they prevent, manage and respond to cases of damp & mould in tenants’ homes.

So, what’s worked? and what’s next?

 

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07 June 2023

Meet the Public Services Ombudsman for Wales

Information and insight

Join us to hear from Michelle Morris who has been in post as the Public Services Ombudsman in Wales since 1st April 2022.

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21 June 2023

Local Authority Network

Influence and scrutiny

This all Wales on-line networking event offers Local Authority (LA) tenants and staff an opportunity to find out about, discuss and share issues concerning local authority housing and tenant engagement.

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Booking Guide

1. Enter your Name and E-mail address, and select the amount of tickets you would like to book, then click 'continue booking'.

2. If you are booking 1 ticket, enter your details and click "Save and Confirm Booking". You will then see your details in an orange box at the bottom.

3. If you have selected more than 1 ticket, add the first attendee’s information as in step 2, click "Save and Confirm Booking" and scroll back up to enter your second attendee. Repeat Step 3 until all your attendees have been added.

4. Once you have added all the attendees information, you will notice the "Add Delegate" button at the bottom change to "Save and Confirm Booking". Once you have clicked this button, you will see a green "success" box on screen, and you will receive an emailed confirmation that your booking has been successful.

5. Payment for the event may be made via BACs, or TPAS Cymru will issue an invoice after the event has taken place.

If there are any issues with your booking, please feel free to call us on 02920 237303 or 01492 593046

Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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