Tenants Network - April 2023

This tenants network, David and Hannah will run a session to get your opinion on the most controversial topics relating to Net Zero housing

Involving tenants in assessing Value for Money (VfM)

Value for Money (VFM) is a key priority for the Social Housing Sector and tenants: it’s a key driver for Regulation and for ensuring affordability of rents and services charges

How to write a nomination for our Good Practice awards

A lunchtime session to to maximise the chances of your nomination being short-listed

The Ultimate Introduction to Net Zero Housing: West Wales

The cost of living and energy crisis have been making people ask themselves how to lower their bills, causing Net Zero as a result to quickly become the hottest topic in housing

Writing Effective and Engaging Surveys Training

Are you wanting to refresh the way you write your surveys? Do you want to learn how to boost your survey engagement and response rates?

This interactive and up-to-date session is for staff and those who work in housing and community development, who are seeking a refresh on your survey writing, development, and promotion skills.

RE:MAKE Newport Store Visit

RE:MAKE Newport has kindly invited staff and tenants to their amazing community space for a free tour of what a RE:MAKE can do for you and why circular economy is essential for a sustainable future

Inclusive Engagement: getting it right in a new world 2023

The world has changed during the last 3 years and so has the way we engage. Without meaning to, we often put-up barriers that stop people from taking part in the events we design to include them.

Damp & Mould – getting the customer service process right for tenants (May)

Using insight from Tenants and sector good practice we’ll explore practical customer focussed approaches to help organisations respond positively, proactively and with empathy to tenants concerns around damp and mould

Damp & Mould Good Practice Webinar: Improving services & support - what’s worked? and what’s next?

Social landlords in Wales and across the UK have been reviewing and strengthening how they prevent, manage and respond to cases of damp & mould in tenants’ homes.

So, what’s worked? and what’s next?

Meet the Public Services Ombudsman for Wales

Join us to hear from Michelle Morris who has been in post as the Public Services Ombudsman in Wales since 1st April 2022.

Local Authority Network

This all Wales on-line networking event offers Local Authority (LA) tenants and staff an opportunity to find out about, discuss and share issues concerning local authority housing and tenant engagement.