NEW in-house ½ day workshop for social landlord staff:

Hazards Response Rule: Making it work for Tenants.

The Welsh Government has introduced a significant update to the Welsh Housing Quality Standard (WHQS), with a new Hazards Rule that sets clear expectations and timescales for investigating and remedying hazards, including damp and mould.

For social landlords across Wales, this is will mean more than a compliance change. It’s a shift toward greater accountability and tenant-centred practice, empathy and understanding of people’s needs.

This focused, practical workshop session is designed to help you translate the new Rule into meaningful day-to-day practice. You’ll gain clear, actionable insight into how to deliver a responsive, tenant-centred service that both meets compliance expectations and improves outcomes for residents.

Through an engaging and interactive format, we’ll explore the full tenant journey; from identifying hazards and understanding vulnerability, to taking ownership, communicating effectively, and delivering strong aftercare.

• Background and overview of the new rule.
• Key considerations for implementation, including ownership and accountability
• Understanding the 28 HHSRS hazards through the lens of tenants’ lived experience
• Exploring which tenants and occupiers might be most at risk of significant hazards and why , including damp & mould.
• Gathering & recording information from Tenants as part of assessments and triage.
• ‘Hearing the silence’: understanding why Tenants may be reluctant to report hazards & share personal information and how to respond.

Attendees will  leave with practical approaches and frameworks that can be adapted and implemented within your organisation, supporting you to meet the new requirements while delivering safer, healthier homes and stronger tenant relationships.

If you’re looking to move beyond compliance and deliver measurable impact for tenants, this session will give you the clarity and confidence to do so.

This session is ideal for professionals across the housing sector who play a role in service delivery and compliance, including:

• Customer service and contact centre teams
• Asset management professionals
• Repairs and maintenance coordinators
• Housing and tenancy management staff

To keep the focus on practical service delivery, this session will not cover:

• Detailed technical analysis of HHSRS hazards (e.g. causes or detection methods)
• Legal processes such as disrepair claims

Workshop Facilitator – David Lloyd