Using insight from Tenants and sector good practice we’ll explore practical customer service approaches to help organisations respond positively, proactively and with empathy to tenants concerns around damp and mould

Damp & Mould – getting the customer service process right for tenants

This session is full - we have a repeat session on the 14th February - link here

Wednesday 8th February: 10.00am - 12.00pm

Using insight from Tenants and sector good practice we’ll explore practical customer service approaches to help organisations respond positively, proactively and with empathy to tenants concerns around damp and mould.

We will specifically focus on the mindset, language, tone and actions needed to provide a supportive, inclusive and person-centred service experience for tenants.

During this interactive and informative session, we will work through a range of key areas and what to consider, from accessibility of reporting systems and taking ownership, through to communications and aftercare.

Session aim

The session is designed to provide delegates with approaches which they can develop further and apply at their organisations. The intention is to introduce, refresh, and inspire in a relaxed and thought-provoking environment – with plenty of chat and interaction.

What will not be covered
Please note – the session will not cover the following:
  • Technical aspects of damp & mould; causes, detection etc
  • Damp & Mould advice related information
  • Legal matters, inc Claims Management Companies

Who’s the session for – this workshop session is for staff with responsibility for related areas such as: asset management, repairs, customer service, complaints and service improvement.

Cost

  • Tenants: £29
  • Staff/Board (members organisations): £59
  • Staff/Board (non-member organisations): £119
Things to know:
  • This is an online interactive training workshop via Zoom
  • The session will not be recorded
  • As this will be an interactive workshop you will be asked to turn your cameras on.
  • Break out rooms may also be used to enable discussion and sharing of good practice
  • The delegate rate is for one person not a group booking – each attendee needs to register individually

Session Facilitator – David Lloyd 

 

 


Cancellation Policy – for paid online events
  • All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
  • If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
  • If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
  • Once we have received your cancellation, we will forward you a confirmation of your cancellation.
  • For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.
TPAS Cymru Right to Cancel

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority

Event Information

Event Title

Damp & Mould – getting the customer service process right for tenants

Date

Wednesday 08 February 2023, 10:00 - 12:00

Booking Available Until

Tuesday 07 February 2023

Event Type

Training

Eligible for

All

Speaker

david lloyd

Venue Information

Venue Name

Online

Venue Address



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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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Cancellation Policy – for paid online events
TPAS Cymru Right to Cancel

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority