We are repeating this session which follows on from our latest Tenant Pulse report findings, where 60% of tenants stated they had damp or mould in their homes.

Mould & Condensation: How to get your communications right for tenants

Wednesday 2nd February 2022: 10.30 – 12.30

Back due to popular demand!

We are repeating this session which follows on from our latest Tenant Pulse report findings, where 60% of tenants stated they had damp or mould in their homes.

It is fair to say, this particular finding gained the biggest reaction from the sector, some agreeing or disagreeing.  It is however accepted that it’s a broad category from simple mildew through to serious health hazards.   The key to this is tenant awareness of the differences; how tenants can combat damp and condensation etc.

We are re-running this event to share some practical examples from across the UK and provide opportunities to chat to other staff from across the sector about what they are doing. This is primarily aimed at housing staff across multi-discipline area from maintenance & repairs, contact centers, communications, and tenant engagement. It is not a technical session.

It is a mix of best practice examples, networking opportunity and opportunity to discuss specific subjects via breakout rooms:

  1. Communicating the different types of damp, mould and condensation
  2. How to communicate effective preventative communications and reassurance communications
  3. How to achieve more inclusive communications or specific audiences. ie Plain language, Different Cultures
  4. How people communicate with tenants re how they manage damp and mould complaints and investigations
  5. What techniques have worked in prevention, communication and best practice.
Cost:
Members £29+VAT
Non-Members: £49+VAT
 
This will be an interactive session via Zoom. Click here to register: https://us02web.zoom.us/meeting/register/tZMpc-qhrT8sEtZqK7d9M6l1UNfqEESwv47F
 
Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook

Cancellation Policy – for paid online events
  • All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days  before the online event you will incur the full cost.
  • If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
  • If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
  • Once we have received your cancellation, we will forward you a confirmation of your cancellation.

TPAS Cymru Right to Cancel

We aim to make sure that all online  events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority

 

 

 

 

 

Event Information

Event Title

Mould & Condensation: How to get your communications right for tenants

Date

Wednesday 02 February 2022, 10:30 - 12:30

Booking Available Until

Monday 31 January 2022

Event Type

Training

Eligible for

Landlords

Speaker

David Wilton

Venue Information

Venue Name

Online

Venue Address



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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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Cancellation Policy – for paid online events
  • All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days  before the online event you will incur the full cost.
  • If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
  • If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
  • Once we have received your cancellation, we will forward you a confirmation of your cancellation.

TPAS Cymru Right to Cancel

We aim to make sure that all online  events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority