Repairs, disrepair and damp & mould: effective complaint handling and case management.

Good practice workshop with the Public Services Ombudsman for Wales

Thursday 22^nd February  2024: 10.30am– 12pm

Be part of this new workshop to look at good practice procedures and positive complaint handling relating to repairs and maintenance services, disrepair, and damp and mould. 

Hear from Michelle Morris, the Public Services Ombudsman for Wales who will share the latest thinking and insight and how landlords should use their repairs related complaints to learn and improve services .

You will also hear from  Matt Harris, Head of the Complaints Standards Authority who will share their thoughts on how social landlords can deal with complaints in a constructive way, benefiting landlord and tenants.

Meet the speakers:

Michelle Morris, Public Services Ombudsman for Wales

Matt Harris, Head of the Complaints Standards Authority

• Staff/Board (members organisations): £59+VAT
• Staff/Board (non-member organisations): £99+VAT
• Tenants: Free

• This is an online network via Zoom
• The session will not be recorded
• The delegate rate is for one person not a group booking – a charge will be made for each attendee: each attendee needs to register individually.  Bookings made are for 1 person only and if additional people to the person booked are present during an event, TPAS Cymru will invoice for the number of delegates who attend, rather than the number of people booked.  

Please register your place using this Zoom link: https://us02web.zoom.us/meeting/register/tZMvfuirpzMpEt1_qAU12r0PxmmZq7Mp15Fi

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority